Webinar about Next Gen Contact Center

Next Gen Contact Center

Webinar

Webinar: Next Gen Contact Center

Change your Customer Service from Cost Center  to Profit Center.

Webinar

Change your Customer Service from Cost Center to Profit Center

Discover how modern technologies such as artificial intelligence (AI) can revolutionise your contact centre and turn a cost centre into a value-adding profit centre.

 

In our webinar, you will gain practical insights into RAG-based (Retrieval Augmented Generation) enterprise search agents. Find out how these innovative solutions can sustainably improve the efficiency, customer satisfaction and productivity of your customer service.

 

Be inspired by inspiring success stories from the field.  We will present concrete use cases and show you how your company can also benefit from them.

 

Register now for our compact 45-minute webinar and discover how you can transform and future-proof your customer service.

Your Speakers

  • Markku Helin, Head of Product Management Sinch Contact Pro
  • Teemu Niskanen, Senior Manager at KPS
  • David Hendricks, Associate Partner at KPS
Markku Helin, Sinch
Teemu Niskanen, KPS
David Hendricks, KPS

Key Takeaways

 
  • Artificial intelligence:
    Introduction to the basics of artificial intelligence for modern contact centres.

  • Retrieval-Augmented Generation:
    Understanding of RAG-based enterprise search solutions and their added value.
  • Best Practices:
    Inspiration through practical use cases and best practices.

Register here

Join our webinar!

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Webinar: Next Gen Contact Center

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