Coop's SAP S/4HANA Greenfield Transformation
The Coop SAP S/4HANA transformation followed a Greenfield approach in close cooperation with KPS experts, to improve end-to-end processes and to seamlessly integrate them into Coop’s customer journey. This approach offers great optimisation and standardisation potential; a chance that the more than 150-years old company leveraged to put its processes to the test and bring the organisation ahead into the 21st century. This also encompassed a company-wide cultural change, which included administration employees, central procurement, and category teams as well as thousands of store associates, warehouse workers and independent store owners that were introduced to a new way of working.
To achieve this, KPS consultants brought not only their in-depth SAP expertise, but also a change management-based strategy. With the approach of “seeing-is-believing", KPS facilitated a number of so-called Structured Walk Throughs from the very outset of the project, in which hundreds of Coop key users, management and other stakeholders from across the organisation got a first-hand view of their new platform, gradually preparing and understanding the impact on the new ways of working.