KPS Continuous Improvement Service

KPS Continuous Improvement Service

Continually enhance your CX

Elevate your CX

Continually enhance customer experience

Is your commerce platform creating exceptional customer experiences? Does your technology allow you to pivot quickly and accelerate growth? Are you focused on the right areas to deliver best value and get a return on your investment?
 

If not, learn more about our holistic approach to elevating your CX capabilities.


Welcome to the KPS Continuous Improvement Service – your faster, smarter solution for transforming customer experiences, improving efficiency and driving growth.

Accelerate the optimisation of your commerce platform

In today’s fast-paced world, keeping up with change is no longer an option – it’s essential for survival. The KPS Continuous Improvement Service is a comprehensive service package designed to help your business stay ahead by constantly enhancing and refining your operations and delivering value.  

So how does it work?

We'll start by taking the time to understand what you truly want, need, and the challenges you face. Our continuous improvement experts work as an extension of your business and IT teams, drawing on decades of CX experience to offer fresh insights, prioritise customer-centric solutions, and ensure faster, more efficient outcomes at every stage of the continuous improvement cycle:

 

  • Setting clear strategic goals and objectives
  • Prioritising and evaluating opportunities to enhance the customer experience
  • Prioritising and executing a roadmap for improvements
  • Implementing and embedding process changes to boost operational efficiency
  • Monitoring and measuring performance against key KPIs and targets
  • Using insights and learnings to keep improving delivery



YOUR BENEFITS

Delivering exceptional customer experiences faster and smarter


INNOVATE FASTER  
 

Stay ahead of ever-evolving consumer demands 
Customer needs and expectations are always changing – and it only takes one bad experience to lose them. By optimising your digital experiences, you can build trust, foster loyalty, drive repeat business, and capture market share from competitors.  
 
Boost revenue growth 
Delivering high-quality customer experiences more efficiently and consistently can increase revenue while lowering costs – helping to drive profitable growth.

 
Add measurable value 
Instead of concentrating on large-scale technology overhauls, we'll guide you in making informed decisions and choosing the right initiatives that enhance CX and maximise value from your existing platforms. Our continuous improvement approach delivers measurable incremental gains that accumulate over time, resulting in significant long-term enhancements and tangible value. 
 
 
DELIVER SMARTER  
 

Optimise your team and delivery culture 
CX improvements can experience delays for many reasons. A flexible approach to project resourcing allows your team to quickly spot and fill any skill or experience gaps, ensuring everyone has the support they need to meet the goals of your current roadmap. It also makes it easier to bring in new team members as demands evolve, keeping projects moving smoothly. With a consistent, agile team in place, you’ll improve processes, efficiency and reduce waste. 
 

Get a better return on your investment 
Any technology investment needs to deliver measurable results. We'll work with you to create a structured continuous improvement framework to validate expenditure and establish a clear roadmap for future innovations. 
 

Deliver more with less 
In-house teams are often working hard just to keep up with the day to day, hindering progress on the innovation roadmap. Our experts can free up resources and improve productivity by addressing BAU backlogs, technical debt and other issues. 
 

continuous-improvement-infographic

YOUR VALUE

How KPS delivers growth and value

The most trusted CX partner 

We wholeheartedly embrace the concept of partnership, which lies at the core of our work. We take pride in the long-lasting, trusted relationships we've built with a diverse global client base. Our clients continue to stay with us for our expertise, passion, consistency and commitment to delivering measurable business results time after time.

 
Market-leading knowledge 
As CX leaders serving diverse global sectors, we bring in-depth knowledge of the latest industry, technology, and architecture trends. Our expertise helps businesses across all industries elevate customer interactions and fuel growth. You can count on us to keep you informed with up-to-date insights and thought leadership.

 
Exceptional skills and expertise 
Our people are our superpower. At KPS we have some of the most skilled people in the world and retain them. We are proud of the quality and range of technology expertise we can offer our clients to meet their specific needs, and the ability of our continuous improvement teams to engage and deliver the best possible outcomes.

 
Flexible, high-quality resources 
We tailor our teams to fit your specific needs and current roadmap. Our experts work seamlessly alongside your business and IT teams, complementing your existing skills at every stage of the continuous improvement cycle. We adapt and scale our teams as required, ensuring efficient resource allocation to meet changing demands. Our focus on team stability means that, whenever possible, your team remains with you throughout the journey, preserving valuable knowledge and relationships for long-term success.

Sustainable architecture & technology

All essential software components for Commerce Core, Content Management and Search, as well as the relevant APIs, are already included. Software components from Algolia, Magnolia, Commercetools, or SAP Commerce Cloud are already integrated into the Booster. Alternative software products are easily interchangeable as required. 

Lightning-fast front end and PWA by KPS

With the Booster, KPS has developed a front end and a progressive web app (PWA) that significantly improve the usability of web shops and customer portals. 

Cutting-edge MACH approach

The Booster follows a cloud-agnostic strategy and also the MACH approach, which means it relies on microservices, API first, cloud-native and headless for a particularly flexible system architecture that can be used anywhere, whether on-prem or a hyper scaler of your choice. The APIs are already predefined in the booster and it is already fully integrated.

Central backend-for-frontend layer

The information from the services is aggregated and transformed in an intermediate layer implemented by KPS. This means that the frontend does not have to retrieve the information from each individual service but only receives the information required at that moment directly from the backend-for-frontend layer. This is achieved using GraphQL, which enables modular and reusable queries and loose coupling.

Quality assurance through automatic end-to-end tests

Further developments are automatically analysed for their impact on code quality, errors, security vulnerabilities and lighthouse scores. This is achieved with a high test coverage through automated tests. This ensures that the scores are always at the top and helps to focus on adding valuable functions rather than on tedious troubleshooting.

Customised microservices

KPS can develop customised microservices. A microservice for product availability has already been set up and integrated.

Success Stories

KPS is trusted by leading brands to enhance customer experiences

The Body Shop
Hugo Boss
Mirka
Kruidvat
The White Company

Get in touch with us today and discover how we can help you achieve your business goals faster.

Contact

KPS UK

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